FAQ
THE PRODUCT I WANT IS OUT OF STOCK WHEN WILL IT BE AVAILABLE?
With the exception of limited edition items, we're working on restocking all of our out of stock sizes and styles. You can sign up for our newsletter to stay informed on when they'll be back in stock
I EMAILED CUSTOMER SERVICE, BUT I HAVEN'T HEARD BACK:
Our Support Team is happy to help with any concerns you may have! Sometimes our emails get filtered into Spam inboxes, so make sure you check yours. You can also make sure that you've added Vrleather@icloud.com to your email whitelist. If you're having any issues hearing back from us over email, please don't hesitate to give us a call on +91 7669955444
ORDER & DELIVERY
CAN I CHANGE MY ORDER?
Once an order is submitted, we try to process the order without delay to ensure speedy delivery. We would be unable to change the order after it has been dispatched. So in case you'd like to change your order, please contact us as soon as possible on our customer care no +917669955444 or email us at Vrleather@icloud.com
CAN I CHANGE MY DELIVERY ADDRESS?
Once an order is submitted, we try to process the order without delay to ensure speedy delivery. We would be unable to change the delivery address after it has been dispatched. So in case you'd like to make any such changes, please contact us as soon as possible on our customer care no. +91 7669955444 or email us at Vrleather@icloud.com
SHIPPING
HOW QUICK DO YOU SHIP?
Once the order is placed, the order is dispatched the next business day. Delivery can take anywhere from 2 to 14 days depending on the location. However sometimes it takes longer than usual. Please note that delivery is managed by a third party shipping company and we cannot guarantee delivery times as the shipping company may experience unanticipated delays. Once the order is dispatched, you will receive tracking notification via email or SMS.
IS SHIPPING FREE?
We offer free shipping across India for regular orders. For cash-on-delivery (COD) orders, we charge a nominal fee.
DO YOU SHIP INTERNATIONALLY?
As of now, we only deliver in India.
MY ORDER IS DELAYED, WHAT SHOULD I DO?
Often, shipping carriers will notify you when your parcel is expected to be delivered late. If your order has been stuck in transit for more than two weeks, please call us at +91 7669955444 or email us at Vrleather@icloud.com and we will sort it out for you.
I MADE A MISTAKE IN THE DELIVERY ADDRESS THAT I PROVIDED, WHAT DO I DO?
If there's an error in your delivery address, please call us at +91 7669955444 as soon as possible. We will only be able to modify your delivery address before your order leaves our facility, so please let us know right away. Once the order has been shipped, we will not be able to change the delivery address
MY ORDER SAYS IT HAS BEEN DELIVERED BUT I DON'T HAVE IT.
Oh no, we're sorry to hear this! Please send an email over to Vrleather@icloud.com with your order details so we can help you out.